Privacy Policy

Privacy Policy

Property Angels
Website: property-angels.org
Last updated: 17 August 2026

1. Introduction

Property Angels respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you use our website, enquire about a property, apply for a tenancy, act as a guarantor, instruct us as a landlord or otherwise use our services.

It also explains the rights you have under UK data protection law.

We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.

2. Who Is Responsible for Your Information?

For data protection purposes, the data controller is:

Trading name: Property Angels
Legal entity: Property-Angels.(GB)LTD
Company registration number: 09308261
Registered address: 33 Cromwell Road, Ware, England, SG12 7JZ
Business/contact address: 33 Cromwell Road, Ware, England, SG12 7JZ
Telephone: 01920 449 551
Email: sondogan.salih@property-angels.org
ICO registration number: PRS060195

Data Protection Contact

Our nominated person responsible for data protection and privacy enquiries is:

Name: Sondogan Salih
Email: sondogan.salih@property-angels.org

Please contact this person if you have any questions about this Privacy Policy, the way we use your information or your rights under data protection law.

3. What Personal Information We Collect

The information we collect depends upon your relationship with Property Angels.

It may include:

  • your full name and title;

  • date of birth;

  • current and previous addresses;

  • email address and telephone numbers;

  • identification documents;

  • passport or other Right to Rent information;

  • nationality or immigration information where required for legal checks;

  • employment details;

  • employer information;

  • salary and income information;

  • bank and payment details;

  • information concerning your financial commitments;

  • tenancy application information;

  • tenancy and rental history;

  • details of guarantors;

  • references from employers or previous landlords;

  • credit-reference information;

  • affordability information;

  • fraud-prevention information;

  • County Court Judgment, insolvency or bankruptcy information where relevant;

  • information about properties you own, let or enquire about;

  • details of rent, deposits and other payments;

  • communications between you and Property Angels;

  • details relating to repairs, inspections and maintenance;

  • complaints or dispute information; and

  • information collected when you use our website, including your IP address, browser, device and website usage information.

Where it is necessary for us to process special category information, such as health or disability information, we will only do so where there is an appropriate lawful basis and condition for processing that information.

4. How We Obtain Your Personal Information

We may obtain personal information from a number of sources.

These include:

  • directly from you;

  • another tenant or joint applicant;

  • a guarantor;

  • landlords or property owners;

  • current or previous employers;

  • current or previous landlords;

  • referees;

  • publicly available information and public records;

  • credit reference agencies;

  • identity-verification providers;

  • fraud-prevention services;

  • referencing providers;

  • third-party service providers used to assist with tenancy, screening or compliance processes; and

  • government, regulatory or law-enforcement bodies where permitted or required.

Where consumer credit, identity or affordability information is required, we may obtain information from credit reference agencies through Creditsafe and its data partner TransUnion.

5. Why We Use Personal Information

We may use personal information to:

  • respond to property enquiries;

  • arrange and manage property viewings;

  • process tenancy applications;

  • assess prospective tenants and guarantors;

  • verify identity;

  • carry out Right to Rent checks;

  • obtain references;

  • conduct creditworthiness and affordability assessments;

  • prevent and detect fraud;

  • assess financial risk;

  • prepare tenancy agreements and other contracts;

  • collect and administer rent and deposits;

  • manage tenancies;

  • communicate with tenants, landlords and guarantors;

  • arrange repairs, inspections and maintenance;

  • manage landlord instructions;

  • keep accounting, tax and business records;

  • recover unpaid amounts;

  • handle complaints and disputes;

  • establish, exercise or defend legal claims;

  • comply with legal and regulatory obligations;

  • maintain the security of our systems and website;

  • administer and improve our website and services; and

  • send marketing communications where we are legally permitted to do so.

We do not use personal information for purposes that are incompatible with the reason it was originally collected unless permitted by law.

6. Legal Basis for Processing Personal Information

We process personal information in accordance with the UK GDPR and the Data Protection Act 2018.

Depending upon the activity, we rely upon one or more of the following lawful bases.

Performance of a Contract

We process information where it is necessary to enter into or perform a contract with you.

This can include:

  • processing a tenancy application;

  • administering a tenancy;

  • providing landlord or property-management services;

  • arranging services connected with a property; and

  • carrying out checks necessary before entering into a contract.

This may include processing connected with services provided through Creditsafe and TransUnion.

Legal Obligation

We process information where necessary to comply with applicable laws, regulations or statutory obligations.

This may include identity checks, Right to Rent requirements, accounting and tax obligations and responding to lawful requests from authorities.

Legitimate Interests

We may process personal information where it is necessary for our legitimate business interests, provided that those interests do not override your rights and freedoms.

Our legitimate interests include:

  • operating and administering our lettings business;

  • assessing prospective tenants and guarantors;

  • protecting landlords from financial risk;

  • fulfilling contractual obligations;

  • managing properties and tenancies;

  • maintaining system and data security;

  • protecting Creditsafe and TransUnion-supplied data;

  • preventing and detecting fraud;

  • assessing financial and business risk;

  • recovering money lawfully owed;

  • maintaining business records;

  • conducting audits;

  • meeting compliance requirements; and

  • establishing, exercising or defending legal claims.

Where we rely upon legitimate interests, we consider the impact of the processing on individuals and put appropriate safeguards in place.

Consent

Where consent is required, we will ask for it clearly.

If processing is based upon your consent, you can withdraw that consent at any time.

Withdrawal of consent does not affect processing that was lawfully carried out before consent was withdrawn.

7. Credit Reference and Affordability Checks

To help us assess applications, verify identity, prevent fraud and meet our legal and regulatory obligations, we may obtain information about you from credit reference agencies.

We obtain consumer credit and identity information through Creditsafe, which uses its data partner TransUnion to provide consumer credit and identity data.

Creditsafe Business Solutions Limited is authorised and regulated by the Financial Conduct Authority.

FCA Firm Reference Number: 742313

TransUnion International UK Limited is authorised and regulated by the Financial Conduct Authority.

FCA Firm Reference Number: 737740

Information we receive may include information relating to:

  • your identity;

  • your current or previous addresses;

  • electoral roll information;

  • your credit commitments;

  • payment history;

  • credit accounts;

  • previous credit searches;

  • County Court Judgments;

  • insolvencies and bankruptcies;

  • public record information;

  • affordability;

  • fraud indicators; and

  • other information relevant to assessing creditworthiness or verifying identity.

This information is used only for legitimate business purposes, including:

  • assessing a tenancy or guarantor application;

  • assessing affordability;

  • assessing creditworthiness;

  • verifying identity;

  • managing financial risk; and

  • preventing and detecting fraud.

Information obtained from Creditsafe, TransUnion or another credit reference agency will not be used for unrelated purposes.

Further information about how these organisations process personal information is available from:

Creditsafe – Transparency Notice for Customers & Suppliers
Creditsafe Privacy / Transparency Notice

TransUnion – Bureau Privacy Notice
TransUnion Bureau Privacy Notice

8. Sharing Personal Information

We do not sell your personal information.

We may share information where necessary with organisations including:

  • landlords and property owners;

  • tenants and prospective tenants where appropriate;

  • guarantors;

  • Creditsafe;

  • TransUnion;

  • other credit reference agencies;

  • identity-verification providers;

  • fraud-prevention providers;

  • referencing providers;

  • tenancy deposit protection schemes;

  • inventory providers;

  • property inspectors;

  • maintenance companies and contractors;

  • utility companies;

  • local authorities;

  • accountants;

  • solicitors and other professional advisers;

  • insurers;

  • banks and payment providers;

  • debt-recovery organisations;

  • IT, software, email, website and hosting providers;

  • regulators;

  • government departments;

  • courts; and

  • law-enforcement organisations.

Information will only be shared where there is an appropriate reason and lawful basis for doing so.

Where another organisation processes information on our behalf, we require appropriate contractual, confidentiality and security arrangements.

9. International Data Transfers

Some suppliers and technology providers used by Property Angels may store, access or process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will only make the transfer where permitted under applicable UK data protection law.

Depending upon the destination and provider, safeguards may include:

  • transfer to a country recognised by the UK as providing an adequate level of data protection;

  • use of approved contractual safeguards;

  • the UK International Data Transfer Agreement;

  • the UK Addendum to approved Standard Contractual Clauses; or

  • another lawful international transfer mechanism.

Where appropriate, we also consider whether additional technical or organisational measures are necessary to protect personal information.

You may contact our data protection contact if you would like further information about safeguards applying to a particular international transfer.

10. Is Providing Personal Information Required?

Some personal information that we request is necessary for us to enter into or perform a contract with you.

Other information may be necessary for us to meet legal or regulatory obligations.

For example, we may require personal information to:

  • process a tenancy application;

  • enter into and administer a tenancy;

  • provide services to landlords;

  • verify your identity;

  • conduct Right to Rent or other legally required checks;

  • conduct credit, affordability or referencing checks;

  • prevent and detect fraud;

  • process payments;

  • manage accounts;

  • provide our services; and

  • comply with legal, regulatory, accounting or tax obligations.

What Happens if You Do Not Provide the Information?

If you do not provide information that we reasonably require:

  • we may be unable to process your application;

  • we may be unable to complete necessary credit or affordability checks;

  • we may be unable to verify your identity;

  • we may be unable to complete fraud-prevention or compliance checks;

  • we may be unable to enter into a tenancy or other contract with you;

  • we may be unable to provide some or all of our services; or

  • an application or service may be delayed, restricted or declined.

Where information is requested solely for an optional purpose, such as certain marketing communications, providing it is not mandatory.

You may withdraw consent for optional marketing at any time without affecting your ability to receive our core services.

11. Automated Tools, Decision-Making and Profiling

We may use automated systems and tools to assist with business processes such as:

  • credit-risk assessment;

  • affordability checks;

  • fraud prevention;

  • identity verification;

  • referencing; and

  • record management.

These systems may analyse personal information according to predefined rules or criteria and generate scores, indicators, flags or recommendations.

However, Property Angels does not make decisions that have a legal or similarly significant effect upon an individual solely by automated means.

Information or recommendations produced by automated tools may be considered by our staff, but relevant decisions are subject to meaningful human review.

Our staff can consider the circumstances of an application, review additional information and, where appropriate, reach a decision that differs from a system-generated recommendation.

Automated tools may affect how quickly an application is processed or whether additional checks are required, but applicants will not be automatically rejected or subjected to another significant adverse decision without human involvement.

If you have a question about a decision or believe that information used during an assessment is incorrect, please contact us.

12. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods depend upon factors including:

  • the nature of the information;

  • whether you became a tenant or customer;

  • the duration of our contractual relationship;

  • legal and regulatory obligations;

  • accounting and tax requirements;

  • fraud-prevention requirements;

  • whether a dispute or complaint exists; and

  • relevant limitation periods for legal claims.

Information relating to an unsuccessful application may normally be retained for a shorter period than information associated with an active or completed tenancy.

When information is no longer required, we will securely delete, destroy or anonymise it as appropriate.

13. Your Data Protection Rights

Depending upon the circumstances and the type of processing involved, you may have the following rights.

Right of Access

You can ask us for a copy of personal information that we hold about you and information explaining how it is used.

Right to Rectification

You can ask us to correct personal information that is inaccurate or complete information that is incomplete.

Right to Erasure

In certain circumstances, you can ask us to delete personal information where there is no lawful reason for us to continue processing it.

This is sometimes referred to as the “right to be forgotten”.

Right to Restrict Processing

In certain circumstances, you can ask us to restrict the way we process your personal information.

Right to Data Portability

Where applicable, you may request personal information in a structured, commonly used and machine-readable format and ask us to transfer it to another organisation where technically feasible.

Right to Object

You may object to certain processing where we rely upon legitimate interests.

You also have the right to object to the use of your information for direct marketing.

Right to Withdraw Consent

Where processing is based upon your consent, you may withdraw that consent at any time.

Not all rights apply in every situation. We may be permitted or required by law to continue processing certain information despite a request.

To exercise any of these rights, contact our data protection contact using the details in this Privacy Policy.

We may need to confirm your identity before dealing with a request.

14. Complaints

If you have concerns about the way Property Angels has handled your personal information, please contact our data protection contact first so that we have an opportunity to investigate.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), which is the UK’s data protection supervisory authority.

Information about making a complaint is available from the ICO’s website at ico.org.uk.

You may also have the right to complain to another relevant data protection supervisory authority where applicable.

15. Marketing

We may contact you about Property Angels services where we have an appropriate lawful basis for doing so.

Where consent is required for marketing, we will obtain it before sending the communication.

You can ask us to stop sending marketing communications at any time by:

  • using an unsubscribe facility contained within the communication; or

  • contacting us using the details in this Privacy Policy.

We do not sell personal information to other businesses for their own direct-marketing purposes.

16. Website Information and Cookies

When you visit property-angels.org, certain technical information may be collected automatically.

This may include:

  • your IP address;

  • browser type;

  • operating system;

  • device information;

  • pages visited;

  • time and date of visits;

  • referring website; and

  • information about how you interact with the website.

We may use this information for security, website administration, troubleshooting, analytics and improving our website and services.

Our website may use cookies and similar technologies.

Cookies that are strictly necessary may be used to enable the website to function. Other cookies, including analytics or advertising cookies, will only be used in accordance with applicable requirements.

Where appropriate, further information will be provided through our website’s cookie notice or consent mechanism.

17. Protecting Your Information

We use appropriate technical and organisational measures intended to protect personal information from:

  • accidental loss;

  • unauthorised access;

  • unauthorised disclosure;

  • alteration;

  • misuse; and

  • destruction.

Access to personal information is limited to people and organisations that reasonably require it for legitimate purposes.

Third parties processing information on our behalf are required to handle that information appropriately and securely.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

  • our services;

  • the information we process;

  • our suppliers;

  • technology;

  • our business practices; or

  • legal and regulatory requirements.

The latest version will be published on property-angels.org.

The date shown at the top of this Privacy Policy indicates when it was most recently updated.

19. Contact Us

Questions about this Privacy Policy or the use of your personal information should be sent to:

Property Angels
Address: 33 Cromwell Road, Ware, England, SG12 7JZ
Telephone: 01920 449 551
Email: sondogan.salih@property-angels.org

Data Protection Contact:
Sondogan Salih
sondogan.salih@property-angels.org